Help

 

Can I have my parcel sent to a different address?

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Yes, we will deliver to any address that is convenient for you. We'll deliver to places of work, schools, your relatives and friends, hotels and more - but not PO Boxes. If you have chosen an Express delivery option or your order is over £40, we actively encourage you to choose a delivery address where someone will be able to sign for the parcel.

However, it's really important that you enter your card billing address instead of the delivery address when you reach the Payment section of the checkout. This ensures the validation checks on your credit/debit card payment do not delay your order being dispatched.
 

Postage and Delivery Costs

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UK Standard Delivery

£0.00 to £0.99
£1.95 - Standard UK

£1.00 to £1.99
£2.95 - Standard UK

£2.00 to £9.99
£3.25 - Standard UK

£10.00 to £15.99
£3.50 - Standard UK

£16.00 to £24.99
£3.75 - Standard UK

£25.00 to £39.99
£4.00 - Standard UK

£40.00 to Up
£0.00 - Standard UK

Standard UK deliveries are shipped via Royal Mail and usually arrive in 1-2 working days.

 

Ireland, Highlands and Islands Courier Delivery
 
£18.50 - Northern Ireland - Express
Guaranteed within 2-3 working days (Mon - Fri delivery only)
 
£16.50 - Islands & Scottish Isles - Express
Guaranteed within 2 working days (Mon - Fri delivery only)
Scottish Highlands includes postcodes:
AB30-38, AB41-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50

Scottish Islands includes postcodes:
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
£19.00 - Isle of Wight - Express
Guaranteed within 2 working days (Mon - Fri delivery only)
 
£19.00 - Isle of Man - Express
Guaranteed within 2-3 working days (Mon - Fri delivery only)
 
£19.00 - Channel Islands - Express
Guaranteed within 2-3 working days (Mon - Fri delivery only)

International Delivery

If you require an Order outside of the United Kingdom then please contact us for a Quote.
Orders can be shipped via Airmail or Parcel Force and individual Quotes are provided based on your Delivery Requirements.

European Delivery
Delivery typically takes between 3-5 days depending on location.

 

Rest of World Delivery
Delivery typically takes between 7-10 days depending on location.

* Delivery times are in expected working days (Mon - Fri only)

 

When will your order arrive?

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If you are waiting for an order to arrive, the first thing you should do is check your email to verify that you have received two emails: one from partybox.co.uk confirming the order and one from Sage Pay confirming payment.

If you have these emails and have allowed an appropriate amount of time based on the delivery option you chose, please contact our Customer Service team for further assistance.

We use Royal Mail and Interlink Couriers to ensure best value and aim to deliver your goods by the most appropriate method to suit your needs. All delivery times are based on their estimates and actual delivery could vary. Interlink and Royal Mail Special Delivery parcels will require a signature upon delivery.

If you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery with the carrier company concerned. We accept no liability if delivery is not made due to the recipient not being available. We therefore recommend sending your order to a work address if appropriate. All deliveries are made on normal working days (Mon-Fri).

Although we do our utmost to ensure your order arrives in perfect condition, if it does arrive damaged or in an unsatisfactory condition inform us and we will replace or refund.
 

I was out when delivery was attempted, what next?

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If you have received a card from an attempted delivery, you should contact the number on the card as soon as possible and arrange re-delivery with the carrier company concerned.

We accept no liability if delivery is not made due to the recipient not being available. We therefore recommend sending your order to a work address if appropriate. All deliveries are made on normal working days (Mon-Fri).
 

Payment Options - how to pay for your order

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Online with Debit or Credit cards, over the phone or via post with a cheque or money order. For extremely high value orders ( £1000+) we may request you to pay via BACS.

We accept Visa, Visa Debit, Visa Electron, Mastercard, American Express and PayPal.

Payments powered by Sage Pay

Partybox.co.uk payment pages are held on Sage Pay servers to ensure as secure and reliable a service as possible. Sage Pay is a secure, encrypted transaction environment: trusted by thousands of businesses around the world, big and small. When you reach the point of entering your credit card details you will be transferred to their secure pages from our own secure checkout.

If you are unhappy giving your card number over the internet, please continue through the checkout until you see the page requesting your card details, then click the 'cancel' button ( this allows us to still track your order) then telephone and provide a member of our customer service team with your payment details.

  • UK residents phone - 0845 5053130 or 01427 676418
  • Non-UK residents phone - +44 1427 676418

If you would prefer to pay by cheque or money order please print your order at View Cart and pop into the post with a personal cheque or money order in Pounds Sterling for the amount of your order. We can only accept orders denominated in Pounds Sterling or cheques denominated in Pounds Sterling and drawn on a UK bank.

Please make cheques payable to 'Partybox Ltd'

Our address is:
Partybox.co.uk (Partybox Ltd)
Unit 30 Corringham Road Industrial Estate, Gainsborough
Lincolnshire
DN21 1QB

Please note that paying by cheque may slow your order dispatch, as we do not send the items until your funds clear.
 
 

Security

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Shopping at Partybox Ltd is 100% safe and secure. We uphold a rigorous Code of Practice and have invested in an Extended Validation SSL certificate by Global Sign.

Our entire checkout is secure and the Partybox Ltd payment pages are held on either Sage Pay, PayPal or Amazon Checkout secured servers depending on your payment method to ensure as secure and reliable a service as possible.

Partybox Ltd does not hold or collect credit card details.

Only if your credit card has been authorised will your credit card be debited.

If you have any questions/comments about security on the partybox.co.uk site you should email us at info@partybox.co.uk.

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If you can't see the products in your trolley try this

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Have you tried adding products to your trolley without success?
The most likely reason is the Cookie security setting on your computer is set too high for our shopping trolley to operate.

Like many other sites, Partybox Ltd uses a Cookie (a small information file written to your computer) to hold details of your order while you are on the site. If our site cannot write the Cookie (because it is being stopped from doing so by your computer) then it cannot add products to your trolley.

To place your order you either need to slightly alter your Browser settings to accept Cookies (which is actually really easy and usually found in the 'Tools\Internet Options' browser menu) or you can place your order over the phone by contacting us on 0845 5053130 or 01427 676418.
 

What to do if your order is wrong or incomplete

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The first thing to check is your order transaction emails and despatch note. This will advise you of everything that should be included in your order.

If you do not have all of your boxes, it is possible the courier company will deliver them the next day, please contact our Customer Service team for more tracking information on 0845 5053130 or 01427 676418.

If the missing products are listed on your order emails and dispatch note, but not in the box, or if you have received the wrong product please call our Customer Service team for assistance on 0845 5053130 or 01427 676418.
 

Returns and Refunds Policy

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As an online customer you have certain basic rights as laid out in The Consumer Protection (Distance Selling) Regulations 2000. These rights are explained clearly in the government website www.consumerdirect.gov.uk Your rights under the Distance Selling Regulations entitle you to cancel an order up to 7 days after the goods have been received and to receive a refund within 30 days. The cooling off period is 7 working days. It is the responsibility of the customer to return the goods at their own cost.

At Partybox Ltd we want to give you much more than your basic rights and so our returns policy is very simple.

Under our “No Quibble” returns policy you have 30 days to cancel the order. If you are unhappy with your purchase for any reason and you return it within 30 days of the date you received it we will refund the full price of the goods. You do not have to contact us for a returns number, you do not have to return the original packaging and you don’t have to tell us why you are returning the items.

It is that simple.

Our "No Quibble" returns policy does not affect your statutory right to cancel. Your statutory right to cancel can be exercised in writing or in another durable medium and sent to:

Partybox Ltd
c/o Web Warehouse
Unit 30 Corringham Road Industrial Estate
Gainsborough
Lincolnshire
DN21 1QB

Email sales@partybox.co.uk

We do not refund the postage costs when you return goods to us.

Things you must do:

Wrap the goods securely and return them to us. Consider sending them back to us by registered post so that you have proof of them having been delivered back to the address given below.

Enclose your name and address so we know who sent the goods back. You would be amazed how many people forget to do that. Better still include the order number from your invoice as that will help speed up your refund.

Things that would be helpful to us:

Return the goods with the original packaging, so that we can offer them for sale again if they are not damaged. Let us know of any problems with the goods. That way we can weed out any unsuitable products from our range.

Address for returned goods:

Partybox Ltd
c/o Web Warehouse
Unit 30 Corringham Road Industrial Estate
Gainsborough
Lincolnshire
DN21 1QB

 

Legal Information

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Privacy Statement

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Any information you provide is strictly private. We do not sell or rent our customer information to anyone.

Partybox.co.uk payment pages are held on Sage Pay servers to ensure as secure and reliable a service as possible. Partybox Ltd do not hold or collect credit card details.

We are committed to protecting your privacy. The only customer information held is that provided at the time of ordering to enable us to process your order, or when requesting subscriptions to our email newsletter service. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). The intention of collecting this information is to keep you informed of product and service developments. All customers reserve the right to make corrections, blocking and deletions of the stored data. Please email info@partybox.co.uk to do this.

A customer reserves the right to opt out of direct marketing campaigns at any time - please contact info@partybox.co.uk. In accordance with the data protection act, any existing customer of Partybox Ltd will be included in any direct marketing strategies unless that customer has chosen to opt out.

The contracts content will be stored. You may store the terms and readily look them up. The details about your recent orders can be found in your customer login.

If you do not want us to send you any further information about us or our products or if you have any questions/comments about privacy you should email us at info@partybox.co.uk.

 

 

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